Return and Refund Policy

Return Policy 

ALL SALES ARE FINAL. At this time we do not accept returns or exchanges on any merchandise . 

We carefully inspect every gown before shipping it, however customer has 24hrs after delivery to report any damaged or defective items. 

To start a claim, you must email us: customerservice@bonit-bridal.com to obtain a Return Authorization number within 24 hrs after you received your order. Returns will not be accepted without an authorization number. Return your item(s) within two days after receiving a return authorization to avoid restocking fees, and make sure you use insured UPS or FedEx for safe receipt. We will not be responsible for any lost items.

• For all online purchases, excluding sale or clearance, we will only provide store credit as long as the item(s) are received in new condition.
• All formal gowns are subjected to a 25% restocking fee and issued store credit.
• Quinceañera and Wedding gowns are subjected to a 50% restocking fee and issued store credit.
• All items must be unworn, un-altered, and all original tags must be attached.
• Washed, laundered, smoked in, stained, used and / or worn items will not be accepted. No exceptions.
• Unfortunately, we don't offer refunds 
• All sale or clearance items are Final Sale and non-returnable.
• We do not accept claimed returns after 5 days.

Sizing:

All of our dresses are sized in US sizes according to each designer's specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart to make sure you are choosing the right size according to your measurements. If you are in between sizes, we recommend you ordering the size that fits your biggest measurement. 

Cancelation Policy

For all in stock items, your order can be canceled at no charge 2 hours before processing. Anything after that and only BEFORE your order has shipped, a restocking fee of 25% will be deducted from your amount paid. 

• For all pre-ordered items, a 50% restocking fee will be applied and deducted from your payment 
• Quinceañera and Wedding gowns are subjected to a 50% restocking fee and issued store credit.

Store credit

Your store credit can be used on any product and is valid for three months from issuance

Return Philosophy:

Your satisfaction is our top priority. Unfortunately, due to our special occasion gowns and items,  our return policy is in place as the best possible means to fairly reflect the economics of buying, making and distributing these special products. Please contact us if you need us to help. We are here to serve you.